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The Importance of Order Monitoring – Why do Suppliers Always Delay?

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Are you always confused? It is obvious that the supplier has agreed with you, for delivery within one month, when receiving the order. However, when it comes to the time of delivery, the supplier always has a variety of reasons to delay the delivery: the deposit was late, the material was late, the mold was late, the drawing was confirmed late, the machine was broken, the spray line was repaired regularly, and the shipping date given by the forwarder was late, etc…


My story of delaying


When I was in the gondola shelving factory, I also encountered a lot of customer complaints about the delivery. However, as a sales manager, I needed to maximize the interests of the factory, and balance the interests of all the salesmen. So there was little I could do for my clients, which made me helpless.

Angry big customer A. This shipment has been delayed, and finally deliver the urgent goods by express (as you can understand, to deliver gondola shelving by air is very expensive). The rest shelving parts missed the Christmas promotion, and ran into COVID-19, at the beginning of this year until now.

customer A complain 2019 pic

Customer B. The factory promised to deliver the Tego shelving parts in 2 months, but it took three and a half months to deliver the goods, which almost missed the customer’s plan to open shops.

customer B complain 2019 pic

I didn’t want to keep seeing my customers damage their business, due to the factory’s failure to deliver on time. Therefore, I finally made up my mind – to leave the gondola shelving factory, and now devote myself to using my experience from the factory, to provide protection services for customers’ orders. So that the customer’s business can be delivered at the right time, with the right quality and the right quantity.

The Importance of Order Monitoring

The real reason, the supplier may not tell you, that the factory usually has the ability, to complete the order within the specified delivery time. However, they have promised too many customers the same content, which they couldn’t even remember. Which customer has strict control, they will complete the order first. So, it’s just a matter of your priority!

So, how to raise the priority of your orders?

The best way is to visit and talk to your supplier more frequently. To see how’s it going with your orders, talk to the production department, see how to do better in production or trading process. Only if you pay attention to your order, and let the supplier knows you’re serious about it, then they will also be serious to your orders, on both quality and lead time.

Yes, it takes time, but worth it.

More and more customers realize the importance of Order Monitoring.

Big Advantage of us on Order Monitoring

If you have no time or energy for it by yourself, RedSheep Trading will be your first choice in the shopfitting equipment industry. Comparing to our competitors, we have been in the shopfitting factories for over 10 years. We know the products and market better than anyone else. So we can do much better, by not only give you a report but come with suggested solutions. Our experienced quality engineer can go to the factory at any time (30 mins to the factory), so that allows us to offer project management or a higher inspection rate than any other inspection company.

See how do our customers think of our current service?

Customer A is satisfied with RedSheep Trading’s Order Monitoring work

Customer A is satisfied with our Order Monitoring work pic

Another satisfied customer of RedSheep Trading

The Importance of Order Monitoring pic

See the importance of Order Monitoring?

Time to market is money!

Learn more about our services

3 thoughts on “The Importance of Order Monitoring – Why do Suppliers Always Delay?”

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