Cross Cut Adhesion Test And Paint Impact Test – a Sad Story of Losing My Old Customer

Two years ago, when I was in the shop shelving factory, an important customer complained that, there was a serious quality problem of powder coating peeling off, in a large area on the supermarket shelves of our factory. According to our investigation, there was indeed such a problem in the production department. The cause is that the powder coating is not easily attached to the laminate,  due to the lack of an ingredient in the chemical solution used for surface treatment. On the other hand, the colleagues in the quality control department did not do any tests on the surface treatment, because of negligence.

The end of the story is very sad: the customer lost almost all his business. Until now, he did not receive all the payment. The factory also bears part of the loss, but the customer’s reputation has been irreparable.

In a fact, we later learned that during that period, not only many of our customers in our factory suffered the same quality problems, but also many manufacturers around us, who used the potions of this chemical factory also did not do testing (many factories are not even equipped with quality inspection personnel). So many customers have varying degrees of loss.